Refund Policy

Terms & Conditions

1. Credit for cancellations or exchanges are only available for programs that cost more than $40. If in compliance with the specific cancellation guidelines, customer refund credit is issued to your Smithsonian Associates account, not your credit card. Credits are non-transferable.
2. Smithsonian Associates will issue refunds only in cases when a program is canceled or if it is filled before we receive your order.
3. The Smithsonian Institution and Smithsonian Associates reserves the right to cancel, substitute speakers and session topics within a course, and reschedule or relocate any program because of insufficient enrollment, scheduling conflicts, or emergencies. The Institution also reserves the right to refuse to register any individual or to require any participant to withdraw from an activity if the Smithsonian staff representative deems such action to be in the best interests of the health, safety, or welfare of the group or the participant.

Refunds

We cannot give refunds or credit by phone. All refund or credit requests must be submitted to our customer service team by email.

1. Smithsonian Summer Camp

   A 75% refund minus a $30 administrative fee will be issued if you contact our customer service team via email by 4:00 p.m. ET on April 28, 2025. Cancellations received after this date and time are not eligible for a refund. Smithsonian Summer Camp does not prorate for any absence from camp including illness or changes due to work or vacation schedules. Camps are nontransferable.

2. Overnight Study Tours

   To receive credit for an overnight tour, contact our customer service team by email at least 45 days before the tour date. At that point, there is a $10 cancellation fee. If your request is received between 45 and 15 days before the tour, cancellation fee is $100. No credit will be issued for cancellations received fewer than 15 days before the tour date.

3. All Other Programs

   If you wish to cancel or exchange your registration in a program where a single registration is more than $40, you must contact our customer service team by email at least two weeks prior to the program date with your request. For multi-session programs and courses, the request must be received two weeks prior to the date of the first session of your program or course. There is a $10 cancellation fee, as well as a cost adjustment when there is a price difference if you are applying your credit to another program.

4. Art Collectors Refund Policy

   If, for any reason, you are not pleased with your purchase you may return it, undamaged, within 15 days of receipt for a refund of the full purchase price. All Certificates of Authenticity must be returned along with the art. In the unlikely event that an item is damaged due to shipping, contact us at 202-633-8680 or email Artcollectors@si.edu within 5 days of receipt to make arrangements for replacement.

   Inspect your artwork when you receive it. We recommend that you frame your art as soon as possible on acid free mounting and acid free mats to help maintain its integrity.

Donating your Program Registration Fees

If you are unable to attend the programs for which you have registered, you may convert your registration fees into a donation. Contact us by phone to donate your registration fees and you will receive a letter of donation within three weeks. Processing and service fees paid may not be used as a donation. There is no service charge for returning unused program registration fees as a donation.

Registration fees for a program that has already occurred will not be considered as a donation (no exceptions).