If you wish to cancel or exchange tickets for any ticket order costing more than $40,
please contact Customer Service via email at least two weeks before the program date
to request a credit. Please note that there is a $10 cancellation fee, as well as a
cost adjustment when there is a price difference if you are applying your credit to another program.
Important note: Cancelling your program in the Zoom personal link
that you received will not entitle you to a Smithsonian Associates credit or refund,
unless you also notified Customer Service via email about the cancellation at least
two weeks prior to the program start date.
Smithsonian Associates will issue refunds only in cases when a program is canceled
or if it is filled before we receive your order.
The Smithsonian Institution reserves the right to cancel, substitute speakers and session topics
within a course, and reschedule or relocate any program because of insufficient enrollment,
scheduling conflicts, or emergencies. The Institution also reserves the right to refuse to register
any individual or to require any participant to withdraw from an activity if the Smithsonian
staff representative deems such action to be in the best interests of the health, safety,
or welfare of the group or the participant.
To receive credit for an overnight tour, please contact Customer Service
in writing at least 45 days before the tour date. At that point, there is
a $10 cancellation fee. If your request is received between 45 and 15 days before
the tour, cancellation fee is $100. No credit will be issued for cancellations
received fewer than 15 days before the tour date.
The cost of some components of tickets - such as entrance fees, theater tickets, various
food programs and meals, and airline and other transportation - may not be able to be credited
If you are unable to use the ticket(s) you have purchased for a Smithsonian Associates
program or class, you may notify Customer Service by calling 202-633-3030 and
receive a letter of donation within three weeks. Ticketing and service fees paid may
not be used as a donation. There is no service charge for returning unused tickets as a donation.
Tickets returned for an event that has already occurred will not be considered as a donation (no exceptions).
If, for any reason, you are not pleased with your purchase you may return it,
undamaged, within 15 days of receipt for a refund of the full purchase price.
All Certificates of Authenticity must be returned along with the art.
In the unlikely event that an item is damaged due to shipping, contact us
at 202-633-8680 or email Artcollectors@si.edu within
5 days of receipt to make arrangements for replacement.
Inspect your artwork when you receive it. We recommend that you frame your art
as soon as possible on acid free mounting and acid free mats to help maintain its