1.
Smithsonian Adventures
No refunds will be given for Smithsonian Adventures unless Smithsonian Associates is unable
to deliver the program once the weekly session has begun. Smithsonian Summer Adventures are nontransferable.
There are no partial refunds for participants who do not complete, or who partially participate during the week.
2.
Streaming Programs - All Smithsonian Streaming programs, study tours, and studio art classes, except for Smithsonian Adventures
If you wish to cancel or exchange tickets for any ticket order costing more than $40,
please contact Customer Service via email at least two weeks before the program date
to request a credit. Please note that there is a $10 cancellation fee, as well as a
cost adjustment when there is a price difference if you are applying your credit to another program.
Important note: Cancelling your program in the Zoom personal link
that you received will not entitle you to a Smithsonian Associates credit or refund,
unless you also notified Customer Service via email about the cancellation at least
two weeks prior to the program start date.
Smithsonian Associates will issue refunds only in cases when a program is canceled
or if it is filled before we receive your order.
The Smithsonian Institution reserves the right to cancel, substitute speakers and session topics
within a course, and reschedule or relocate any program because of insufficient enrollment,
scheduling conflicts, or emergencies. The Institution also reserves the right to refuse to register
any individual or to require any participant to withdraw from an activity if the Smithsonian
staff representative deems such action to be in the best interests of the health, safety,
or welfare of the group or the participant.
Customer Ticket Cancellations
Credit for cancellations or exchanges are only available for programs that cost more than $40.
If in compliance with the specific cancellation guidelines, customer refund credit is issued
to your Smithsonian Associates account, not your credit card. Credits are non-transferable.
1.
Lectures, Seminars, Performances, Films, Studio Arts, One-day Study Tours Refund Policy
If the member price for a program is more than $40, please contact customer
service in writing at least two weeks before the program date to request a credit
(See email, mail, and fax contact information above.) Please note that there is a $10
cancellation fee. The cost of some components of tickets - such as entrance fees, theater
tickets, various food programs and meals, and airline and other transportation - may
not be able to be credited.
2.
Courses Refund Policy
To receive credit for a course, please contact Customer Service in writing at least two weeks
before the first session. Credit will also be issued within two weekdays after the first session,
if Customer Service is contacted within that period. Credit will be prorated to reflect the cost
of the first session. No credit will be given after the start of the second session. Please
note that there is a $10 cancellation fee. THIS REFUND POLICY DOES NOT APPLY TO STUDIO ARTS CLASSES.
3.
One-day Study Tours Refund Policy
Credits will not be issued for tickets to programs that have a Resident Member price of less than $40.
To receive credit for tickets with a Resident Member price of $40 or more, please call 202-633-3030
and speak with Customer Service at least 10 working days prior to the program date.
Please note that there is a $10 processing fee.
3.
Overnight Study Tours Refund Policy
To receive credit for an overnight tour, please contact Customer Service
in writing at least 45 days before the tour date. At that point, there is
a $10 cancellation fee. If your request is received between 45 and 15 days before
the tour, cancellation fee is $100. No credit will be issued for cancellations
received fewer than 15 days before the tour date.
The cost of some components of tickets - such as entrance fees, theater tickets, various
food programs and meals, and airline and other transportation - may not be able to be credited
4.
Can I Donate my Tickets?
If you are unable to use the ticket(s) you have purchased for a Smithsonian Associates
program or class, you may release them to the Smithsonian Associates Box Office and
receive a letter of donation within three weeks. Ticketing and service fees paid may
not be used as a donation. There is no service charge for returning unused tickets as a donation.
Tickets returned for an event that has already occurred will not be considered as a donation (no exceptions).
5.
What are the policies for sold-out activities?
If an activity is sold out before we receive your mailed-in reservation, (a) you will not be
charged if you paid by credit card. However, if you sent a check, Smithsonian accounting procedures
require that it be cashed. A full refund by Smithsonian check is automatically processed. (b)
your name is placed on a notification list for the filled event. If a vacancy occurs, people on
this list are notified in order of receipt of their application. If a filled event is later
rescheduled, applicants on the notification list receive a mailing prior to any announcement
in the Associate.
6.
What are the policies for Summer Camp Refunds?
A 75% refund will be issued if a request is received by email at least
four weeks before the start of the camp(s) for which you are registered. No refunds or
changes will be made thereafter. Camps are nontransferable. No refunds by phone.
7.
What are the policies for Art Collectors Refunds?
If, for any reason, you are not pleased with your purchase you may return it,
undamaged, within 15 days of receipt for a refund of the full purchase price.
All Certificates of Authenticity must be returned along with the art.
In the unlikely event that an item is damaged due to shipping, contact us
at 202-633-8680 or email Artcollectors@si.edu within
5 days of receipt to make arrangements for replacement.
Inspect your artwork when you receive it. We recommend that you frame your art
as soon as possible on acid free mounting and acid free mats to help maintain its
integrity.
Accessibility at Smithsonian Associates In-Person Programs
1.
What access services are provided by Smithsonian Associates?
Smithsonian Associates seeks to make programs and activities accessible to everyone.
Patrons with questions regarding accessibility for in-person programs are encouraged
to call before registering for programs to inquire about the accessibility of presentations
and locations. For information or to request accessibility assistance,
please call 202-633-3030 (voice) or send an e-mail to
CustomerService@SmithsonianAssociates.org
2.
Does Smithsonian Associates provide sign language interpreters?
Sign language interpreters for Smithsonian Associates in-person programs and special
events are provided free of charge. Smithsonian Associates will make arrangements
through the Smithsonian Accessibility Program if a request for an interpreter is made
at least two weeks in advance of the program by calling 202-633-3030 (voice) or by
sending an email to CustomerService@SmithsonianAssociates.org
