Lectures, Seminars, Performances, Films, Studio Arts, One-day Study Tours Refund Policy
If the member price for a program is more than $40, please contact customer
service in writing at least two weeks before the program date to request a credit
(See email, mail, and fax contact information above.) Please note that there is a $10
cancellation fee. The cost of some components of tickets - such as entrance fees, theater
tickets, various food programs and meals, and airline and other transportation - may
not be able to be credited.
Courses Refund Policy
To receive credit for a course, please contact Customer Service in writing at least two weeks
before the first session. Credit will also be issued within two weekdays after the first session,
if Customer Service is contacted within that period. Credit will be prorated to reflect the cost
of the first session. No credit will be given after the start of the second session. Please
note that there is a $10 cancellation fee. THIS REFUND POLICY DOES NOT APPLY TO STUDIO ARTS CLASSES.
One-day Study Tours Refund Policy
Credits will not be issued for tickets to programs that have a Resident Member price of less than $40.
To receive credit for tickets with a member price of $40 or more, contact us by phone
and speak with Customer Service at least 10 working days prior to the program date.
Please note that there is a $10 processing fee.
Overnight Study Tours Refund Policy
To receive credit for an overnight tour, please contact Customer Service
in writing at least 45 days before the tour date. At that point, there is
a $10 cancellation fee. If your request is received between 45 and 15 days before
the tour, cancellation fee is $100. No credit will be issued for cancellations
received fewer than 15 days before the tour date.
The cost of some components of tickets - such as entrance fees, theater tickets, various
food programs and meals, and airline and other transportation - may not be able to be credited
Can I Donate my Tickets?
If you are unable to use the ticket(s) you have purchased for a Smithsonian Associates
program or class, contact us by phone and you will receive a letter of donation within three weeks.
Ticketing and service fees paid may
not be used as a donation. There is no service charge for returning unused tickets as a donation.
Tickets returned for an event that has already occurred will not be considered as a donation (no exceptions).
What are the policies for sold-out events?
A sold-out message will display on the event page on our website. Simply indicate your waitlist interest
online or call our customer service department to be added. If additional seats or further date options
become available, people on this wait list are notified typically by phone (sometimes email) to register
for the program. If a filled event is later rescheduled, waitlisted patrons may be notified if further seats
What are the policies for Summer Camp Refunds?
A 75% refund will be issued if a request is received by email at least
four weeks before the start of the camp(s) for which you are registered. No refunds or
changes will be made thereafter. Camps are nontransferable. No refunds by phone.
What are the policies for Art Collectors Refunds?
If, for any reason, you are not pleased with your purchase you may return it,
undamaged, within 15 days of receipt for a refund of the full purchase price.
All Certificates of Authenticity must be returned along with the art.
In the unlikely event that an item is damaged due to shipping, contact us
at 202-633-8680 or email Artcollectors@si.edu within
5 days of receipt to make arrangements for replacement.
Inspect your artwork when you receive it. We recommend that you frame your art
as soon as possible on acid free mounting and acid free mats to help maintain its