202.633.3030 — Monday-Friday, 10 a.m. to 3 p.m. ET.
Please note that due to the pandemic, our customer service staff is working remotely and the best way to reach them is via email at CustomerService@SmithsonianAssociates.org.
Send us an email
For questions regarding your membership, tickets, assistance with your user name/password, or other information.
For website related problems or suggestions, please email Kevin Holmes, Director, I.T.
PO Box 23293
Washington, DC 20026-3293
S. Dillon Ripley Center
1100 Jefferson Drive, SW
Enter the small, round, dome-topped building just West of the Smithsonian Castle
Metro stop: Smithsonian, Mall exit
The office is on the 3rd floor down; to the right, just beyond the bottom of the escalator.