Send us an email at CustomerService@SmithsonianAssociates.org
Send us an email for questions regarding your membership, tickets, assistance
with your user name/password, or other information.
For website related problems or suggestions, please email Kevin Holmes, Director, I.T.
(202) 633-3030 — Monday-Friday, 10 a.m. to 3 p.m., ET.
Outside of these hours, the "Information Hotline" announces details about current events,
including times, locations, location changes, and/or event cancellations.
PO Box 23293
Washington, DC 20026-3293
S. Dillon Ripley Center
1100 Jefferson Drive SW
Enter the small, round, dome-topped building just West of the Smithsonian Castle
Metro stop: Smithsonian, Mall exit
Take the elevator or stairs/escalator to the third sub-level and walk straight ahead between the pillars.
Once you've gone between the pillars, our offices will be on your right, marked with a sign.