Do I have to watch the program from my computer, or can I watch from a phone or tablet?
You can access Zoom on most mobile devices. You may want to try connecting your
digital device to your television to enjoy the program on a larger screen.
The video and slides in the presentation look fuzzy/pixelated. Is there a way for me to "focus" them?
A fuzzy screen can be caused by multiple factors, some of which are within our technicians' control, however
many are outside of our control. If you are experiencing fuzzy or pixelated video or slides, check your internet
connection, WiFi signal strength (if applicable), and that you do not have too many other programs open on your computer.
If my computer or the Internet connection shuts down, is there another way that I can experience the program?
Yes! You can dial-in from a telephone line (listed in the Zoom email) to listen
to the program live. Unfortunately, you will not be able to see slides or video with this method.
How many people must I register if multiple people in my home are viewing the program?
For non-Studio Arts programs, each single program registration will grant you one "login" to the event. If multiple
people are watching from one device in the same household you will only need to register one person. If you wish to
show your support for our programs, consider donating the admission price of your additional viewers so that
we can continue to bring quality programming to our members and audiences!
All Studio Arts classes require a paid program registration for each participant so
that the instructor can provide individual attention to every student listed on the roster.
Why are some programs and classes sold out? Isn't one of digital programming's perks that audiences aren't limited by a seating capacity?
We have restricted the size of some of our classes so that teachers can give participants
individual attention to enhance their experience. For our larger programs, we still have a
limit based on the software we use, as well as the technology we have available while our
staff continues to work remotely.
What is the deadline to register for a Smithsonian Associates online program?
Unless otherwise noted, registration for online programs closes two hours prior to the start time on the date of the program.
Are Smithsonian Associates online programs recorded for later viewing?
View our recording policy
