Refund Policy
Terms & Conditions
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Credit for cancellations or exchanges are only available for programs that cost more than $40.
If in compliance with the specific cancellation guidelines, customer refund credit is issued
to your Smithsonian Associates account, not your credit card. Credits are non-transferable.
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Smithsonian Associates will issue refunds only in cases when a program is canceled
or if it is filled before we receive your order.
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The Smithsonian Institution and Smithsonian Associates reserves the right to cancel, substitute
speakers and session topics within a course, and reschedule or relocate any program because
of insufficient enrollment, scheduling conflicts, or emergencies. The Institution also reserves
the right to refuse to register any individual or to require any participant to withdraw from
an activity if the Smithsonian staff representative deems such action to be in the best interests
of the health, safety, or welfare of the group or the participant.
Refunds
We cannot give refunds or credit by phone. All refund or credit requests must be submitted to our
customer service team by email.
The cost of some components of tickets - such as entrance fees, theater tickets,
various food programs and meals, and airline and other transportation - may not be
able to be refunded or credited.
Cancelling your program registration using the Zoom personal link
that you received will not entitle you to a Smithsonian
Associates credit or refund.
Summer Camp
A 75% refund will be issued if you contact our customer service team
by email at least four weeks before the start of the camp(s) for which
you are registered. No refunds or changes will be made thereafter. Camps are nontransferable.
Overnight Study Tours
To receive credit for an overnight tour, contact our customer service team
by email at least 45 days before the tour date. At that point, there is
a $10 cancellation fee. If your request is received between 45 and 15 days before
the tour, cancellation fee is $100. No credit will be issued for cancellations
received fewer than 15 days before the tour date.
All Other Programs
If you wish to cancel or exchange your registration in a program where a single registration
is more than $40, you must contact our customer service team
by email at least two weeks prior to the program date with your request. For multi-session
programs and courses, the request must be received two weeks prior to the
date of the first session of your program or course.
There is a $10 cancellation fee, as well as a cost adjustment when there is a price difference
if you are applying your credit to another program.
Art Collectors
If, for any reason, you are not pleased with your purchase you may return it,
undamaged, within 15 days of receipt for a refund of the full purchase price.
All Certificates of Authenticity must be returned along with the art.
In the unlikely event that an item is damaged due to shipping, contact us
at 202-633-8680 or email Artcollectors@si.edu within
5 days of receipt to make arrangements for replacement.
Inspect your artwork when you receive it. We recommend that you frame your art
as soon as possible on acid free mounting and acid free mats to help maintain its
integrity.
Donating your Program Registration Fees
If you are unable to attend the pograms for which you have registered, you may
convert your registration fees into a donation.
Contact us by phone to donate your registration fees and
you will receive a letter of donation within three weeks. Processing and
service fees paid may not be used as a donation. There is no service charge
for returning unused tickets as a donation.
Tickets returned for an event that has already occurred will not be considered as a donation (no exceptions).
