How can I find out about changes in published event schedules?
Occasionally Smithsonian Associates must change the time, date, or location of a program. Our office notifies
participants by phone and email. If you are uncertain about where and when a
program is to take place, please contact us.
A recorded announcement on our 24-hour automated hotline lists events and locations for that day.
Friday's recorded announcement also includes the weekend events and tours.
Can I register for a program at the door?
Registration at the door is available on a first-come, first-served basis for select in-person
programs and events. Registration for tours and Studio Arts workshops are not available at the door.
Contact us to be check that the program in which you are interested is not already sold out.
Contact us
What is your policy on photographing and recording events?
View our recording policy
How do I find out about cancellations due to inclement weather?
Visit our website or contact our Customer Service team for the latest activity information.
Why am I only able to register for a program at non-member prices, even though I am member?
All available price types are shown with the program details, whether or not they are
available for you to purchase. Some programs may have a single
general admission price only. If this is the case, you will only see that price type as
an option with the program.
If you do see a member price listed with the program and you are a current Smithsonian
Associates member, have logged in, and still see only a zero
in the Member rate tickets drop-down menu, you might be logging in with a duplicate account
that is not associated to your membership record, or you may have already purchased the
maximum number of membership tickets allowed by your membership level.
Contact us to get your account user name and an email to reset your password.
You will then be able to purchase tickets at member prices. Your membership level will
determine how many member rate tickets you can order.
