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Smithsonian Associates - Entertaining, Informative, Eclectic, Insightful

Frequently Asked Questions / Member Policies


Membership contributions to Smithsonian Associates are a charitable contribution. No refunds are issued for membership contributions.

1. Why are there so many Smithsonian memberships? (show/hide answer)

2. Why should I support Smithsonian Associates? (show/hide answer)

3. What is the difference between a Smithsonian Associates membership and a Friends of the Smithsonian membership? (show/hide answer)

4. Can I transfer my Friends of the Smithsonian membership to a Smithsonian Associates membership? (show/hide answer)

5. How do I purchase a gift certificate or give a gift membership? (show/hide answer)

6. When can I expect to receive my first Smithsonian magazine and the Smithsonian Associates program guide after signing up for membership? (show/hide answer)

7. How long does it take to get my Smithsonian Associates membership card after purchasing a membership? (show/hide answer)

8. How do I change my address? (show/hide answer)

Registration Tips, Tickets, and Policies

The Smithsonian Institution reserves the right to cancel, substitute individual speakers and/or session topics within a course, reschedule or relocate any course or event because of insufficient enrollments, unanticipated scheduling conflicts or emergency situations.

The Smithsonian Institution also reserves the right to refuse to register any individual or to require any participant to withdraw from an activity at any time when such action is determined by the Smithsonian staff to be in the best interests of the health, safety, or general welfare of the entire group or the participant.

Please note that tickets purchased within 10 business days of an event's start date will not be mailed and will be held at Will Call at the event location.

In case you forget or lose your ticket, your name will be on the event roster, and you will be admitted to the program.

1. How can I purchase tickets? (show/hide information)

2. How do I use a promotion code discount? (show/hide answer)

3. What happens if an event is sold out? (show/hide answer)

4. How are event changes in published schedules handled? (show/hide answer)

5. What is the photography/filming policy? (show/hide answer)

6. What are the ticketing fees? (show/hide answer)

Refund Policy

Smithsonian Summer Adventures

No refunds will be given for Smithsonian Summer Adventures unless Smithsonian Associates is unable to deliver the program once the weekly session has begun. Smithsonian Summer Adventures are nontransferable. There are no partial refunds for participants who do not complete, or who partially participate during the week.

Streaming Programs - All Smithsonian Streaming programs, study tours, and studio art classes (excluding Smithsonian Summer Adventures)

If you wish to cancel or exchange tickets for any ticket order costing more than $40, please contact Customer Service via email at least two weeks before the program date to request a credit. Please note that there is a $10 cancellation fee, as well as a cost adjustment when there is a price difference if you are applying your credit to another program.

Important note: Cancelling your program in the Zoom personal link that you received will not entitle you to a Smithsonian Associates credit or refund, unless you also notified Customer Service via email about the cancellation at least two weeks prior to the program start date.

Smithsonian Associates will issue refunds only in cases when a program is canceled or if it is filled before we receive your order.

The Smithsonian Institution reserves the right to cancel, substitute speakers and session topics within a course, and reschedule or relocate any program because of insufficient enrollment, scheduling conflicts, or emergencies. The Institution also reserves the right to refuse to register any individual or to require any participant to withdraw from an activity if the Smithsonian staff representative deems such action to be in the best interests of the health, safety, or welfare of the group or the participant.

Customer Ticket Cancellations

Credit for cancellations or exchanges are only available for programs that cost more than $40. If in compliance with the specific cancellation guidelines, customer refund credit is issued to your Smithsonian Associates account, not your credit card. Credits are non-transferable.

Lectures, Seminars, Performances, Films, Studio Arts, One-day Study Tours Refund Policy: (show/hide)

Courses Refund Policy: (show/hide)

Overnight Study Tours Refund Policy: (show/hide)

Donating Tickets: (show/hide)

What are the policies for sold-out activities? (show/hide answer)

What are the policies for Summer Camp Refunds? (show/hide answer)

What are the policies for Art Collectors Refunds? (show/hide answer)

Accessibility at Smithsonian Associates In-Person Programs

1. What access services are provided by Smithsonian Associates? (show/hide answer)

2. Does Smithsonian Associates provide sign language interpreters? (show/hide answer)